Reference

How 66ex Handles Your Personal Data

This privacy policy covers what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we protect it.

Account data protectionLocal wallet privacy — bKash, Nagad, RocketCookie and device dataYour right to request changesContact us any time

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PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to access, correct or delete personal data we hold, reach out through any of the channels below. Our team handles privacy requests alongside general account queries — just mark your message clearly as a data request so it goes to the right person. Response times depend on the nature of your request, and we aim to acknowledge every message promptly.

Live Chat Open the chat widget from any page in your account. Mention it is a privacy or data request so our team routes it correctly and responds without delay.

Email Support Send your data request by email with your registered mobile number included. This creates a written record of your request and our response for your reference.

Account Help Centre Log in and navigate to the Help section in your account settings. You can raise a formal data query directly from there, tied to your account profile.

DATA HANDLING STANDARDS

How We Keep Your Account Data Safe

Your account data sits behind SSL encryption at every point — when you log in, when you submit a bKash deposit, and when you request a withdrawal. We apply access controls so only the parts of our team that need your data to do their job can see it. Cookies on our site are used for session management and basic analytics; you can adjust cookie settings in your browser at any time. We do not use your payment data for any purpose other than processing your transaction.

SSL Encryption Every login session and wallet transaction — whether via bKash, Nagad or Rocket — runs over an encrypted connection. Your credentials are never sent in plain text.

Cookie Policy We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can clear or block cookies through your browser settings at any point.

Data Retention Account records are held while your account remains active. Transaction logs linked to bKash, Nagad or Rocket payments are retained for our standard operational period, then removed.

Your Right to Access You can ask us what personal data we hold, request a correction if something is wrong, or ask for deletion where our obligations allow it. Contact support to start that process.

What Information We Collect and Why

66ex Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register, we collect your name, email address, mobile number and account credentials. If you deposit using bKash, Nagad or Rocket, our payment flow receives a transaction reference — we do not store your full wallet PIN or password at any point. We also collect

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device identifiers, browser type and session logs when you browse the lobby or open a game. This data is used to verify your account, process withdrawals, and keep your wallet linked correctly to your 66ex account. We may collect your IP address to determine whether access
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is available in your region, since service availability depends on local law and eligible regions. We do not sell your personal data to third parties. Data shared with payment processors — such as bKash, Nagad or Rocket — is limited to what those processors need to
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complete your transaction. Retention periods vary by data type: account records are held for as long as your account is active, and transaction logs are kept for the period required by our operational obligations. You can contact our support team at any time to ask what
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data we hold about you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 66ex

These are the questions we hear most often about how your data is handled, what we store, and how to exercise your rights. If your question is not here, contact us directly through live chat or email.

No. We receive only a transaction reference from bKash, Nagad or Rocket to confirm a deposit. Your wallet PIN is entered in your own payment app and never passes through our systems.

Access is restricted to team members who need it for account operations — verification, payment processing and support. We do not share your data with advertisers or unrelated third parties.

Yes. You can request deletion through live chat or email. Some transaction records may need to be retained for our operational obligations, but we will explain exactly what applies to your account.

We use session cookies to keep your account logged in and analytics cookies to see which lobby areas are used most. You can manage or block cookies in your browser settings without affecting your account login.

This policy describes how we handle data for accounts registered on 66ex. Whether you can access the platform at all depends on your local law and eligible regions — the policy does not override those conditions.

Log in and check your account profile first — some fields can be updated directly. For anything that requires verification, contact support via live chat or email with your registered mobile number.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal AccountRegister InfoNagad Payment Gateway

How 66ex Handles Your Personal Data

How to Reach Us About Your Data

How We Keep Your Account Data Safe

Common Questions About Your Privacy on 66ex

01 Does 66ex store my bKash or Nagad PIN?

02 Who can see my personal data at 66ex?

03 Can I ask 66ex to delete my account data?

04 How does 66ex use cookies on its site?

05 Does the privacy policy apply regardless of where I am in Bangladesh?

06 How do I correct personal data held on my account?

Privacy Policy

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